Orders received before 2.00pm are generally dispatched sameday. Orders over 2 kilos will be sent with our next day courier service ( DPD ) ( Mainland UK only ) Orders under 2 kilos will be sent via Royal mail second class post.
Surcharge ares ( Unfortunately these areas are NOT eligible for free delivery )
Scotish Highlands postcodes include.
FK17-99, G83, KW1-14,PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50, AB36-38, AB55-56 All IV Posctcodes
Scotish Islands include
HS1-9, IV40-51,IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1 -3
If an item is out of stock we'll contact you either by telephone or email, giving you the option to either re-order or have the item sent on at no extra cost. Small items that are due back in stock within the next 2-3 days we'll generally back order without a call or email.
Refunds and Returns.
Credit notes will be issued for goods that are returned in a saleable condition and in unopened original packaging within 30 days. We cannot except return for refunds, exchanges or gift vouchers without proof of purchase.
All goods are inspected prior to dispatch, goods damaged in transit is the responsibility of the courier. If you notice damage to the packaging then either refuse delivery or make a note on the delivery receipt and save all packaging materials and damaged products. Contact us immediately and we will file a claim on your behalf and replace or issue a credit note for damaged items.
Please unwrap your order immediately upon receipt and inform us of any issues yo may have regarding your order.
With damaged or missing goods, we must have notice within 24 hours or delivery . We cannot accept responsibility for damaged goods after 24 hours.
PLEASE NOTE - The following items are not delivered post free due to the weight.
All Paragon Kins - Delivery cost £50.00
Full cases of stillemans lead came - Delivery cost £20.00 per case
Crated sheets of glass - P.O.A.